Questions and Answers of Managing Business Ethics

2. Who are the stakeholders that emergency managers should be concerned about?
1. How is a “stakeholder” defined, especially in the context of emergency management? Provide some examples from your communities.
Analyze the role of the local emergency management agency in the networked environment.
Discuss emergency management stakeholders and their roles in disaster response and recovery networks.
Obtain an overview of the integrated emergency and crisis management system.
Discuss the roles of participants in the emergency management process, including local, state, federal, private-sector, and nonprofit-sector responsibilities.
6. Who are the vulnerable populations of a community? How can you ensure that disasters do not have disproportionate impacts on vulnerable members of the community?
5. How can we overcome barriers that might prevent multisector and multijurisdiction agencies from working together in response to and recovery from disasters?
4. Why do collaboration and coordination have significance in managing emergencies and crises? What are some challenges in this area? How can inter-organizational, multijurisdiction, and cross-sector
3. A group of community leaders has asked you to describe the mitigation strategies that a local government could implement without any outside assistance. What would you recommend to the community
2. How can you analyze the cases presented in the chapter from disaster resiliency and culture of preparedness perspectives?
1. How can you define disaster resiliency? How can a culture of preparedness be defined? What is the relationship between the two?
Analyze the cases of Hurricane Mitch, Gujarat earthquake, Fukushima Daiichi nuclear disaster in Japan, and Hurricane Sandy.
Evaluate the significance of including vulnerable members of the community in emergency and crisis management planning.
Discuss the importance of the whole community approach in managing emergencies and crises.
Review and explain the importance of collaboration and coordination in community resilience.
Appreciate the importance of building a culture of preparedness.
Understand the importance of community resilience in emergency and crisis management.
6. Using a previous disaster in your community, discuss the concepts of comprehension, communication, coordination, and collaboration in disaster response and recovery.
5. Should emergency managers include a community-wide emergency plan and federal/central government initiatives in their comprehensive plan to address response and recovery from a disaster for their
4. Who do you think should be involved in forming your local recovery/resilience committee?
3. Does your local government have a recovery operations plan?How are recovery issues identified and addressed in the plan?Identify the disaster recovery functions that need to be implemented if a
2. You are the emergency manager for New Orleans. After Hurricane Katrina, many homes were severely damaged and were not safe to enter. You want to demolish these structures and remove the remaining
1. How are intergovernmental and interorganizational response and recovery described in the National Response Framework and in the National Disaster Recovery Framework?
Review the disaster responses in case studies of the Marmara earthquake, the Hull floods, the Southeast Asia tsunami, the Haiti earthquake, and the BP oil spill disaster.
Understand the relief-to-reconstruction continuum.
Explore the concepts of comprehension, communication, coordination, and collaboration in disaster response and recovery.
Analyze disaster response and recovery operational challenges.
Identify guiding principles of emergency response and recovery as two key phases of emergency and crisis management.
6. How might the information you gained from this chapter be helpful for you personally and professionally?
5. How do preparedness and mitigation strategies determine disaster resilience and sustainability of communities?
4. How can the frameworks introduced in this chapter be applied in dealing with disasters? Why are they called frameworks rather than plans?
3. How can we overcome the potential barriers that prevent multisector and multijurisdictional agencies from working together effectively in disaster risk reduction, protection, prevention, and
2. What is the significance of collaboration and coordination in managing crises and disasters? What are some challenges related to these aspects of emergency management specific to protection,
1. A group of community leaders has asked you to describe the mitigation strategies that a local government could implement without any outside assistance. What would you recommend to the community
Evaluate the relationship between disaster mitigation strategies and community resilience and sustainability.
Identify ways to apply the frameworks to the prevention, mitigation, and preparedness stages of emergency management.
Explore the relevant emergency management frameworks for risk reduction, mitigation, and prevention in the United States, Europe, and the United Nations.
Identify guiding principles of mitigation, prevention, and preparedness as key phases of emergency and crisis management.
7. How might the information you gained from this chapter affect you personally and professionally?
6. Think about engineering in the context of disaster policy. Are U.S. disasters often a manifestation of failed infrastructure that is poorly engineered, poorly maintained, and poorly designed for
5. The U.S. Army Corps of Engineers (USACE) is an agency with a very long history of work in construction, operation, and maintenance of infrastructural works (e.g., dams, levees, revetments) and
4. Who is responsible in the municipal flood disaster you are addressing (see Question 3)? What is the role of the National Flood Insurance Program in this municipality? Was the program in effect
3. This is a flood disaster assignment. You are asked to select your hometown if it has experienced a flood or, if it has not, to select the city of your choice that has experienced a flood
2. You are the emergency manager for a coastal town that has seen hurricane activity in the past. You have been asked to prepare a presentation on flooding. What would you include in your plan? Which
1. If you were asked to improve and redesign the U.S. hurricane response in terms of evacuation housing efforts and short-term housing in the wake of Hurricane Katrina, what would you propose? Your
Address myths and misconceptions in emergency management.
Discuss how community hazards and vulnerability analyses are conducted and identify emergency management interventions.
Understand and contrast physical, structural, and social vulnerabilities.
Identify causes and effects of different types of hazards, including floods, earthquakes, tsunamis, hurricanes, tornadoes, drought, landslides, wildfires, heat waves, volcanic eruptions, and violent
Analyze hazards, vulnerabilities, and risks.
If you were going on your first overseas business assignment, what would you do to ensure that you were prepared to deal with ethical dilemmas you would face?What questions would you ask your
Imagine that someone from another culture asked you to provide information about business ethics when dealing with American managers. What would you say? ju6
If you were planning to do business in a culture that was opposite from your own on the cultural dimensions of “power distance” and “individualism/collectivism,” what challenges would you
Imagine yourself in a situation where you had to bribe someone or lose the deal.How would you think about it? What do you think you would do? Why? What would you hope for from your employer? nju5
Assume the role of corporate decision maker in a decision about whether to do business in a particular foreign country in the developing world. What criteria will you establish for making the
What are the costs and benefits of developing a transcultural corporate ethic?Whose responsibility should it be to develop such an ethic—governments, corporations, intergovernmental organizations,
Choose a multinational company. Study its website to see what you can learn about its approach to global business ethics and social responsibility. nju4
If you had to create a global code of conduct for your company, what would you include? Which core values would you state? How would you treat behaviors such as gift giving and nepotism? nki5
Why do you think so many American citizens and lawmakers reacted negatively to Google’s decision in 2006? lop5
Does the fact that Google is an Internet company change societal expectations of it regarding information openness? mk5
Was Google facing an ethical dilemma (values in conflict) in 2006? mk5
Analyze the dilemma from consequentialist, deontological, and virtue ethics perspectives (see Chapter 2). Based on your analysis, what do you think is the right thing to do? Do you agree with
Google’s motto is “Don’t Be Evil.” What does that mean? And how does it apply in this situation? Is the company living up to its motto? Is it a good motto or would a more positive statement
Consider Google’s other values related to democracy, not doing evil, focusing on the user, providing information, and so on. Can Google do business in China and maintain these ideals? If so, how?
In defense of its 2006 decision, Google said that it complies with the law in countries where it does business. But the author of a book on IBM and the Holocaust says that IBM used the same defense
Google and other companies routinely comply with government rules to censor other types of material—especially pornography, but also hate speech and other moral matters such as sexual images in
Tom Donaldson rejects ethical relativism (“when in Rome”) and ethical absolutism (insisting on exactly the same standards everywhere for every situation). Instead, he recommends that companies
Every transcultural set of ethics standards for global business practice includes the principle of human rights. For example, the UN Global Compact says that companies should protect internationally
What about the company’s decision to pull out of China in 2010? Do you agree with it? How might it affect other companies doing business in China? Does it change how you think about the company’s
Should Pat raise this issue with management? If so, what should he say? ki5
What if he does raise the issue and the company does nothing? What should he do then, if anything? lo5
Does this use of our technology breach a core value? Or is this a case where we should respect local cultural practice? Is there some compromise position in between? lop5
Should the company be anticipating additional government regulation? lo4
What is the risk to the company’s reputation of doing nothing? Of doing something? ki5
How might the company think about our responsibility from a supply-chain perspective? Might they learn anything from companies in other industries that have had to deal with this issue? For example,
Should the company also be educating and training employees and clients on ethical uses of our products? Or, would that be seen as ethical imperialism? mki5
What should a sales representative do if he or she suspects that a client will be using the ultrasound equipment for sex-selective purposes? klp5
The company provides service for these machines. Might that be a way to monitor use? lop5
Can the company do anything to better understand the root cause of the problem and tackle that? lo5
What kind of an ethical issue is this? lo5
Why would it be against corporate policy to accept such a gift? Do you agree with the policy? Why or why not? ki5
Put yourself in the “shoes” of each of the parties. How might they think about the issue? lop5
Imagine that you are the corporate vice president in charge of business ethics and conduct for your firm.Would you bewillingto change this policy?Why or why not? lp5
Have you ever practiced raising an ethical issue to a professor or to your manager? What did you do? What were the results? 47
Have antidiscrimination laws helped or hurt the fair treatment of workers? ko5
Is diversity management an ethical issue? jkl5
Is sexual harassment as important an issue for men as it is for women? j5
What conditions would make accepting a gift from a vendor or a client acceptable? jj5
Describe the conditions under which you could hire a college friend. jj4
Why do certain professionals—bankers, accountants, lawyers, physicians, clergy—have fiduciary responsibilities? njj4
What would you do if a former subordinate asked you to write him or her a letter of reference on corporate letterhead? m6
What conditions would have to be present for you to blow the whistle about unethical conduct you observed at work? How would you go about it? j45
Research a story of whistleblowing. Relate what “your” whistleblower did with the seven steps recommended in the chapter. What have you learned from the comparison? ju5
Do you think that “paying” whistleblowers encourages people to look for ethical misdeeds or to “game up” ethical misdeeds? kii45
Does your organization address ethical issues in a formal, systematic way? How has the organization customized an ethical culture to match its unique needs? jkk5
To the best of your ability, use Figure 5.1 and the questions in Tables 5.1 and 5.2 to conduct an ethics audit of the formal and informal systems in your organization. 145
How would you change the culture audit questions if you were planning to use them to conduct an ethics culture audit of a firm you were considering joining? 477
Identify the ethical culture problem at Texaco in the mid-1990s. 586
Based on the facts in the case and what you have learned in this chapter, evaluate the culture change effort that is under way. What cultural systems have been targeted in the culture change effort?

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