1. Federal Mediation and Conciliation Service. The Federal Mediation and Conciliation Service

(FMCS) was created by Congress in 1947 as an independent agency to the U.S. government and, according to the FMCS Web site, was ‘‘given the mission of preventing or minimizing the impact of labor-management disputes on the free flow of commerce by providing mediation, conciliation, and voluntary arbitration.’’ What services does the agency provide?

Use the Web site to define the following terms:

grievance mediation, preventive mediation, collective bargaining mediation, and alternative dispute resolution. What is the difference between mediation and arbitration?