Questions and Answers of Public Organizations

Do employees feel a sense of belonging? Do they connect with the mission, values, and direction of the organization? With others?Their work?
How can you and your organization become more forward thinking?
How will you address these priorities? What will you need to do?
What will need to become key priorities?
What are your current areas of focus?
What aspects of organization and culture need to change?
What are the key implications of this analysis for people at company and local level?
Do people have clear parameters for experimentation? Do they know where innovation is needed?
How well does your organization manage for diversity?
How much are good ideas/good practice disseminated?
How much are people expected to use their initiative to find customercentred solutions?
How much are employees involved in decision making? How much are their ideas invited, heard and responded to?
What culture do you need in order to accomplish your strategic goals?
What are the core competencies needed to accomplish your strategy/gain transient advantages?
What are the disciplines or critical success factors for you to succeed?
How effectively are these trends acted upon and the necessary changes made?
What mechanisms does your organization have to identify to analyse emerging trends? For instance, how do you systematically collect‘external’ intelligence from your workforce? Who are the
What are the key decisions that your organization faces currently?
Which aspect of your strategy is most critical to ensuring the future success of your organization?
In 15 years from now, what will have changed most in terms of your organization’s (eg) context, customer base, production methods, supply chain, workforce…
What will the most successful organizations be doing in 30 years that the others are not?
What is your vision for your organization’s sector in 30 years?
How are others (eg your competitors) responding?
How should you respond if you are to thrive or even just survive in this emerging reality?
How might this affect future demand for your products and services?
What are the implications of these for your organization (factors to be capitalized/constrained)?
What possible future scenarios might result?
What are the key drivers for change coming from within the business and organization?
What are the key environmental factors that are likely to affect your organization in the medium and long term?
Who are its customers?
Why does your company exist?
How might some of the ideas behind relational contracting be integrated with public sector contracting policies to improve complex contracting relationships?LO.1
Multi-partner, multisector alliances can be advantageous for addressing society’s so-called wicked problems but also raise accountability concerns as traditional democratic processes are replaced
Before multi-party arrangements became the main mechanism for the delivery of public services, the so-called principal-agent problem was addressed via administrative procedures, as well as through
What studies have sought to assess the implementation of REGO and what were the main findings?LO.1
Recent organizational research has seen a resurgence of the behavioral theory of the firm (BTF). What concepts and ideas are at the center of recent BTF scholarship? How does BTF, as introduced by
More than forty years ago, Herbert Simon (1951, p. 294) defined authority as “the right to select actions affecting part or the whole of an organization.” What implications arise from different
What conclusions did Hale make regarding the values of high-performance organizations?LO.1
What propositions about effective public organizations are offered by Rainey and Steinbauer?LO.1
What are the conditions for successful contracting out?LO.1
What kinds of problems can arise in contracting?LO.1
How would you define the terms contracting out and privatization?LO.1
What recommendations were made by the Government Accounting Office (GAO) for achieving success in establishing human capital cornerstones?LO.1
What reform major initiative is associated with President George W. Bush and what five priorities did it encompass?LO.1
In what ways has REGO been influential? In what ways has it been controversial?LO.1
Who were Osborne and Gaebler and what strategies did they propose for effective government?LO.1
What conditions and principles are typically involved in the TQM approach?LO.1
Who was W. Edward Deming and what did he contribute to the literature on management?LO.1
What common characteristics of public and private organizations are highlighted in the findings of Peters, Waterman, and Gold (1982)?LO.1
What are the main findings presented by Peters and Waterman’s In Search of Excellence?LO.1
How would you describe the complexities involved in determining the effectiveness of government organizations?LO.1
What points does Charles Goodsell make in defending the record of government?LO.1
What are the most important research conclusions about successful change in public organizations?LO.1
What is the difference in organizational learning, improvisation, and resilience? What does the current research indicate regarding the role of routines in coping with small-scale and large-scale
Following the research evidence, what tactics might an agency employ in reaction to budget cutbacks? What tactics might be employed to resist decline, and what tactics might be employed to smooth
What are the main ideas and assumptions behind the reforms associated with the new public management (NPM) label?LO.1
What does the evidence indicate for OD interventions and success rates in private and public organizations?LO.1
What common values and assumptions underlie OD according to French and Bell?LO.1
What did Greiner observe about successful patterns of change? What conditions and steps were evidenced?LO.1
What types of change does an organization undergo according to Daft (2001)?LO.1
How does an organizational ecosystem affect sustained innovation? What preferred states according to Light (1998) are conducive to innovation?LO.1
How would you describe some of the individual-level techniques and group-level techniques used by practitioners of OD?LO.1
What is organizational development (OD)? Can it be successful in government agencies? Could it have helped in the State Department’s transformation efforts?LO.1
Are government agencies immortal? Explain.LO.1
In what ways does and organization react to change? Under what conditions are the members of an organization likely to embrace and accept change? Under what conditions are they likely to resist
How would you explain the Quinn and Cameron four-stage model of the life cycle of an organization?LO.1
How would you explain the three-stage model of the life cycle of an organization by Downs?LO.1
Under what conditions and circumstances might each different conflict management style be appropriate?LO.1
Is conflict a negative or positive phenomenon? Explain.LO.1
Find a list of public agency goals or a mission statement for a nonprofit organization. How might the problems of goal conflict, multiple goals, and goal ambiguity cause or heighten conflict within a
How important is shared information in group decision-making? Explain.LO.1
What types of cognitive limitations are likely to affect group decision-making?LO.1
What are the advantages and disadvantages of group decision-making? How does organizational culture affect the quality if decision-making in groups?LO.1
How would you explain the various approaches to group decision-making, including brainstorming, T-Groups, nominal groups, and the Delphi method?LO.1
Discuss the phenomenon of groupthink. How do you recognize its symptoms? What are the different ways to avoid it?LO.1
What communications distortions are likely to occur in public bureaus?LO.1
Should all conflict be avoided? Explain.LO.1
What is the manager’s task with regard to conflict? In what ways does the public sector context complicate conflict management?LO.1
In what ways are effective communication more challenging to managers of public organizations compared to their private sector counterparts?LO.1
What are Pondy’s five stages of conflict and why are they useful to know?LO.1
What are the advantages and disadvantages of groups?LO.1
In what ways do individuals affect group behavior? In what ways do groups affect individual behavior?LO.1
What factors lead to conflict?LO.1
What is a communication structure and how might it affect the motivation of an individual? Use examples in your response.LO.1
How does group context and structure affect group outcomes?LO.1
What norms or roles are likely to develop in groups? Explain how this occurs.LO.1
How would you define the terms communication and conflict? How do they relate to each other?LO.1
How did the Ohio State studies contribute to our understanding of leadership?LO.1
What assumptions about hierarchies and networks does the Meier and O’Toole model make? What are the implications of these assumptions to management research?LO.1
What are the strengths and limitations of the managerial grid developed by Blake and Moulton?LO.1
Describe how the different characteristics of shared leadership, authentic leadership, and servant leadership may come into play for a public manger overseeing a major reform effort?LO.1
What are some of the reasons why representative bureaucracies that hire more members of historically disadvantaged groups can perform well (Fernandez, 2020; Hindera, 1993; Lim, 2006)?LO.1
How do Meier and O’Toole define management?LO.1
What are the different ways that culture is communicated?LO.1
What methods and strategies are suggested for leading cultural development?LO.1
Explain leadership styles identified by Hersey and Blanchard. What is their model of situational leadership?LO.1
What actions can leaders take to change the organizational culture?LO.1
Discuss transformational and charismatic leadership styles. Do you think these leadership styles should depend on the organizational culture?LO.1
According to the path-goal theory of leadership, on what should the style of leadership depend?LO.1
How would you compare transformational behaviors and transactional behaviors?LO.1

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