d. How good is the repair group? What problems are most common? What repair processes are involved

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d. How good is the repair group? What problems are most common? What repair processes are involved in fi xing these problems? For what percentage of laptops is the repair completed within the promised time limit? Are customers’

problems fully resolved? Are there new problems with the newer models? How quickly are these problems diagnosed?

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Business Research Methods

ISBN: 9781337276429

11th Edition

Authors: Donald Cooper, Pamela Schindler

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