The Consumer Financial Protection Bureau reports on consumer financial product and service complaint submissions by state, category,

Question:

The Consumer Financial Protection Bureau reports on consumer financial product and service complaint submissions by state, category, and company. The following table, stored in FinancialComplaints1 , represents complaints received from Louisiana consumers by complaint category for 2016.

a. Construct a Pareto chart for the categories of complaints.

b. Discuss the “vital few” and “trivial many” reasons for the categories of complaints.

The following table, stored in FinancialComplaints2 , represents complaints received from Louisiana consumers by mostcomplained- about companies for 2016.

c. Construct a bar chart and a pie chart for the complaints by company.

d. What graphical method (bar or pie chart) do you think is best suited for portraying these data?

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Business Statistics A First Course

ISBN: 9780135177785

8th Edition

Authors: David M. Levine, Kathryn A. Szabat, David F. Stephan

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