At a recent meeting, the manager of a national call center for a major Internet bank made
Question:
At a recent meeting, the manager of a national call center for a major Internet bank made the statement that the average past-due amount for customers who have been called previously about their bills is now no larger than $20.00. Other bank managers at the meeting suggested that this statement may be in error and that it might be worthwhile to conduct a test to see if there is statistical support for the call center manager’s statement. The file called Bank Call Center contains data for a random sample of 67 customers from the call center population. Assuming that the population standard deviation for past due amounts is known to be $60.00, what should be concluded based on the sample data? Test using a 0.10.
Step by Step Answer:
Business Statistics A Decision Making Approach
ISBN: 9780136121015
8th Edition
Authors: David F. Groebner, Patrick W. Shannon, Phillip C. Fry, Kent D. Smith