A hairdresser franchisor is concerned about the time taken by staff to complete a standard haircut for male customers at one of its newly opened stores. She decides to visit the store and record the time taken for such a category of haircut on 30 random occasions. A benchmark of 20 minutes has been set as a reasonable objective based on the franchisor’s experience at her other stores. Interpret the following output to help the franchisor understand the time taken to provide male customers with a standard haircut in relation to this benchmark.

Summary measure ............................. Time taken (minutes)
10th percentile ............................................. 8.2
Quartile 1 .................................................... 10.5
Median ........................................................ 12.5
Quartile 3 ................................................... 19.7
90th percentile ............................................. 32