Hotel guest satisfaction. Refer to the results of the North American Hotel Guest Satisfaction Index Study referenced in Exercise 4.75

(p. 241). Recall that 66% of hotel guests were aware of the hotel’s “green” conservation program; of these guests, 72% actually participated in the program by reusing towels and bed linens. In a random sample of 100 hotel guests, find the probability that fewer than 42 were aware of and participated in the hotel’s conservation efforts.