Xr12-94 The results of an annual claimant satisfaction survey of policyholders who have had a claim with
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Xr12-94 The results of an annual claimant satisfaction survey of policyholders who have had a claim with State Farm Insurance Company revealed a 90% satisfaction rate for claim service. To check the accuracy of this claim, a random sample of State Farm claimants was asked to rate their satisfaction with the quality of the service (1 satisfied, 2 unsatisfied).
Can we infer that the satisfaction rate is less than 90%?
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Statistics For Management And Economics
ISBN: 9781133420774
9th Edition
Authors: Gerald Keller, Kenneth C Louden
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