Questions and Answers of Supervision Today

Describe the control process.
Contrast two types of corrective action.
Compare preventive, concurrent, and corrective control.
Explain how a supervisor can reduce costs.
Explain what is meant by the term just-in-time inventory systems.
Describe what is meant by the term value chain management.
List the characteristics of an effective control system.
Explain potential negatives that controls can create.
Identify the ethical dilemmas in employee monitoring.
Explain what is meant by employee theft and describe its effect on the organization.
Measuring performance, comparing against a standard, and taking corrective action are all part of thea. supervisory process.b. control process.c. value chain process.d. none of the above.
Variances in performance that can be expected in all activities are called thea. measurement process.b. standard deviation.c. range of variation.d. benchmarking.
A ____ is a visual representation of the sequence of events for a particular process.a. flowchartb. scatter diagramc. cause-effect diagramd. control chart
Which one of the following is not a type of control?a. Preventive controlb. Concurrent controlc. Immediate controld. Corrective control
A system in which materials arrive when they are needed in the production process instead of being stored in stock is calleda. work process engineering.b. just-in-time inventory.c. cause-effect
The process of managing the entire sequence of integrated activities and information about product flows is calleda. supply chain management.b. kaizen.c. value chain management.d. process mapping.
Which one of the following is not a characteristic of effective quality controls?a. Timelinessb. Reasonable criteriac. Placement on all activitiesd. Flexibility
True or false? Employee theft is a significant problem most organizations have to deal with.
Why is the function of control important in organizations?
Compare and contrast the concepts of supply chain management and value chain management.
Workplace diversity introduced a new dimension into the issue of employee theft. Besides installing CCTVs, how else can supervisors manage this problem?
How Confident Am I in My Abilities to Succeed?
What’s My Job’s Motivating Potential? (I. C. 8.)
Do I Want an Enriched Job? (I. C. 9.)
“All forms of control are similar in nature; as long as there is control, the management can safely assure that goals will be attained.” Do you agree or disagree with the statement?
Refer to the steps of the control process (Exhibit 6-1). Where in the process do the steps taken by the Florida resort hotel fall?
As a supervisor, do you think the $10 test is a fair and appropriate method to measure the performance of the housekeeping staff? Why or why not?
Describe which type(s) of control(s) is(are) illustrated in this case. How do you know?
Identify and describe each of the various types of controls used in the situation at the Plucky Chicken.
Identify and describe the focus of control used by the supervisor at the Plucky Chicken.
Identify and describe where the steps in the control process were applied at the Plucky Chicken.
Describe expected value analysis.
Explain the four types of decision styles.
Identify and explain the common decision-making errors.
Describe the two types of decision problems and the two types of decisions that are used to solve them.
Compare and contrast group decision making and individual decision making.
List and describe three techniques for improving group decision making.
Explain three different ethical viewpoints.
How did this problem occur in the first place?
Would you define the problem differently if you stood on the other side of the fence?
To whom and to what do you give your loyalty as a person and as a member of your organization?
What is your intention in making this decision?
What is the potential for your intention to be misunderstood by others in the organization?
How does your intention compare with the probable result?
Whom could your decision injure?
Can you discuss the problem with the affected parties before you make the decision?
Are you confident that your position will be as valid over a long period of time as it seems now?
Could you disclose your decision to your boss or your immediate family?
How would you feel if your decision were described, in detail, on the front page of your local newspaper?
A repetitive decision can be best handled bya. a nonprogrammed decision.b. a rule.c. a programmed decision.d. all of the above.
Which one of the following is a disadvantage of group decision making?a. Conformityb. Legitimacyc. Solution acceptanced. More information
Withholding of differing views by group members to appear to be in agreement is calleda. minority domination.b. groupthink.c. brainstorming.d. escalation of commitment.
The view of ethics in which decisions are made solely on the basis of their outcomes or consequences is called thea. justice view of ethics.b. rights view of ethics.c. social obligation view of
How does the traditional approach in decision making differ from design thinking?
Why should supervisors be concerned about the effects of groupthink?
Analyze the ethical implications of a supervisor forced to salvage valuable inventories from a raging fire.
Describe the situation in a fast food restaurant such as Chipotle or Taco Bell in terms of which type of its operational tasks involves a programmed decision and which situations are considered a
In her new job, how might Toby make use of the knowledge she has about decision-making styles?
How would Toby benefit by examining the styles of her boss and those of the other supervisors?
In the popular television show The Apprentice, we see a particular style of decision making. Identify other public personalities by their decision-making styles.
What was the difference in the way Scott and Perez viewed the problem in this case?
How did the initial problem definition affect the approach to, and solution of, the problem?
How does this case illustrate any advantages or disadvantages of group decision making?
List some ways Scott can apply what he learned from this situation to continue improving the quality and productivity of sales.
How might Scott continue to include the sales force in problem solving?
Define motivation.
Identify and define five personality characteristics relevant to understanding the behavior of employees at work.
Explain the elements and the focus of the three early theories of motivation.
Identify the characteristics that stimulate the achievement drive in high achievers.
Identify the three relationships in expectancy theory that determine an individual’s level of effort.
List actions a supervisor can take to maximize employee motivation.
Describe how supervisors can design individual jobs to maximize employee performance.
Explain the effect of workforce diversity on motivating employees.
A physiological or psychological deficiency that makes certain outcomes seem attractive is calleda. a need.b. motivation.c. increased tension.d. drive.
Manipulative behavior based on the belief that the ends justify the means is calleda. locus of control.b. esteem.c. Machiavellianism.d. risk propensity.
Which one of the following is not a need proposed in Maslow’s hierarchy-of-needs theory?a. Safetyb. Esteemc. Locus of controld. Physiological
Which motivation theory is attributed to Douglas McGregor?a. Motivation-hygiene theoryb. Theory X–Theory Yc. Hierarchy-of-needs theoryd. None of the above
A person who has a compelling drive to succeed, to do something better than others, has a high ____.a. esteem needb. need for achievementc. need for peopled. equity need
Which one of the following is not a direct linkage in expectancy theory?a. Effort–performanceb. Rewards–personal goalsc. Effort–personal goalsd. Performance–rewards
Which one of the following is not a component of the core dimensions of a job?a. Skill varietyb. Feedbackc. Autonomyd. Role identity
A compensation plan that pays employees on the basis of the work they did is calleda. competency-based compensation.b. pay-for-performance.c. compensation administration.d. none of the above.
How significant is the level of emotional intelligence for employees who have the potential to be promoted as supervisors?
In line with the validity issue of Maslow’s needs hierarchy theory, describe an example of motivation on an inverted progression, starting with self-actualization, followed by esteem, social, and
How effective are employee stock ownership plans(ESOP) in motivating staff?
What Do I Value? (I. B. 1.)
What Rewards Do I Value Most? (I. C. 3.)
What’s My View on the Nature of People? (I. C. 4.)
What Motivates Me? (I. C. 1.)
What’s My Attitude toward Achievement? (I. C. 7.)
As a representative of a trade union, prepare a briefing to management on how job design may be a form of motivation to operative employees.
Using what you have learned from studying the various motivation theories, describe the situation at the cafeteria.
Describe what you think might be Sean’s biggest challenge in motivating the employees at the cafeteria.
Recommend a motivational approach for Sean to use and explain why it would be an effective way to deal with the situation at the cafeteria.
What motivational opportunities could Caroline expect from her bosses at the dentist office?
Explain Caroline’s behavior using the equity theory.
How would Herzberg explain Caroline’s lack of passion for her job?
What can Caroline do to become more motivated about her work and overcome the reputation of being passionless about her job?
Define leadership and describe the difference between a leader and a supervisor.
Identify the traits that may help you become a successful leader.
Define charisma and its key components.

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