Question: =+5What influence do consumer ratings that fall either above or below the norm have on your managerial decision-making process? For example, when a professor (or

=+5What influence do consumer ratings that fall either above or below the norm have on your managerial decision-making process? For example, when a professor

(or an Amazon.com product) is rated with 3 stars, what strength do you place on the few individual reviews that rate them with 1 star or 5 stars?

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