Domino’s Pizza was interested in determining whether a new employee could learn how to make a pizza using online training. The online training includes video that shows the proper procedure for “massaging” a dough ball and stretching it to fit a 12-inch pizza pan. It also reviews Domino’s quality standards that emphasize the roundness of the pizza, an even border, and uniform thickness of the dough. Traditionally, on-the-job training is used to teach new employees how to stretch pizza dough to fit the pizza pan.

a. What outcomes or criteria should Domino’s Pizza measure to determine if online training is an effective method for teaching new employees how to stretch pizza dough to fit a 12-inch pan? Who would be involved in the evaluation?

b. Describe the evaluation design that you would recommend to determine if online training is more effective than on-the-job training.