1. Develop a list of the competencies (skills, knowledge, and attitudes) that employees of this hotel need...

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1. Develop a list of the competencies (skills, knowledge, and attitudes)

that employees of this hotel need to demonstrate in order to become excellent at customer service.

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Nonverbal Communication In Human Interaction

ISBN: 9781133311591

8th Edition

Authors: Mark L. Knapp, Judith A. Hall, Terrence G. Horgan

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