6. A report has been produced by an ICT system for the sales manager of a company. He then complains that he does not know when the report was produced or how up to date the contents of the report are.

a) Explain why up-to-date information is important to the sales manager and what could be done to ensure that he knows when the information was produced. (4)

b) Discuss other factors that affect the quality of the information produced for the report. (8)