You are a project manager working on a project to market a new product.

The deliverables of the project have been established, and the project work has begun. A contract to deliver the deliverables has been signed. The customer who has signed the contract has telephoned you to request additional work to be done on the project. This work will affect the budget but not the schedule of the project. This project has a high priority with your company. What should you do next?

a. Do what the customer asks you to do and add the additional requirements to the original contract.

b. Refuse the request and send a memo to your management explaining the situation.

c. Respond to the customer’s request by explaining the change procedure and asking that he or she submit a request for change.

d. Arrange to meet with the project team to discuss this change.