Under EU regulation 261/2004, passengers can claim compensation if their flights have either been heavily delayed or cancelled.105 The compensation amount depends on the distance covered by the flight and the hours by which it had been delayed. The claims can date back to as long as six years. To be eligible for a claim, the consumer will have to fly out of a European Union (EU) airport on an EU-registered airline. Despite the clear rulings on the compensation rights of consumers, thousands of claimants have had their claims rejected by the airlines. The EU even simplified the ruling in 2012 and streamlined the claim process. Does the consumer redressal system in your country adequately meet the needs of both consumers and companies in terms of how it awards damages?

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