While marketers acknowledge that customer relationship management is important in both B-to-C and B-to-B markets, some believe
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While marketers acknowledge that customer relationship management is important in both B-to-C and B-to-B markets, some believe that it is even more important in the B-to-B market. Explain why they might feel this way.
Are they right? (LO1)
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Advertising And Promotion An Integrated Marketing Communications Perspective
ISBN: 9780073404868
9th Edition
Authors: George E. Belch, Michael A. Belch
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