Maria Gomez-Simpson, a customer service rep with Mar-Jon Associates, spends considerable time traveling to various customer offices. As a result, she often arrives home late. Maria asked her manager if she could rearrange her Thursday work schedule to attend an evening class at a local college. Which of the following statements best reflects how to manage the conflict created by Maria’s request?

a. “Since we’re talking about only one night, go ahead, sign up for the course, and we’ll work out the details.”

b. “We need to discuss this first to see if you can be back most Thursdays in time for your course and still get the job done.”

c. “We know that you get home late on certain days, but it’s part of the job. Maybe you can take the course some other time.”