1. As the Senior HR Manager at Tele-BankCo, you are asked by the bank’s call centre executive to evaluate whether it would be more rational to drop the investment in sophisticated recruitment and selection and accept the current rate of attrition. Set out your response by presenting a short memo to senior management. 

2. What kind of measures could be made to re-design the socio-technical system to put less emphasis on surveillance and statistics? (Refer back to the previous section on call centres.)