In what ways do advances in information technology both contribute to the information overload problem and at the same time give people tools to manage information overload? Source: T. Evans, "A Method to the Madness," BusinessWeek SmallBiz, December 2009/ January 2010, 52-55. Reprinted from December 2009/January 2010 issue of Bloomberg Businessweek SmallBiz by special permission, copyright 2010 by Bloomberg LP.