2. Would you mention the customer service rumors either to your friend or your boss? Suppose you...
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2. Would you mention the customer service rumors either to your friend or your boss?
Suppose you work for a well-known local restaurant, and a friend of yours is an account representative for a supplier of restaurant equipment. You know the restaurant owner is considering upgrading some of the kitchen equipment. Although you have no purchasing authority, your friend has asked you to arrange a meeting with the restaurant owner. You have heard unfl attering rumors about this supplier’s customer service.
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