Where an alleged breach of a service level agreement occurs, it is important that any such alleged breach of agreement is resolved as soon as possible. Depending on the nature and seriousness of the alleged breach, the problem resolution procedures could comprise of up to five interrelated stages, these being:

n an identification stage, n an assessment stage, n an escalation stage, n an arbitration stage, and n a litigation stage.

Required Describe and critically evaluate each of the above stages main stages.