(Appendix: ISO) Many companies are becoming ISO certified because of customer requests and because of the need to compete in the global mar¬ ketplace.

a. Why do you think customers are insisting that suppliers meet ISO 9000 standards?

b. Does meeting ISO 9000 standards mean that a supplier’s products or services are superior to those of competitors? Elaborate on what confor¬ mance to the standards means.

C. Why would the fact that a supplier’s industry is moving toward ISO 9000 motivate the supplier to seek registration?

d. How would complying with ISO 9000 help a company improve quality?

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