(Baldrige Award) Go to the Web site for the Malcolm Baldrige National Quality Award. On this site, you will find a questionnaire entitled “Are We Making Progress?”

a. Download the questionnaire and answer the questions relative to your place of employment or university. Ask four of your colleagues to inde¬ pendently do the same.

b. Compare and contrast the five sets of answers. How would you rank your organization’s “progress” solely based on the information from these questionnaires?

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