(Essay; cost and benefit of quality) Hillary College has a variety of internal and external customers. Use a team of three or four individuals to answer the following.

a. Who are three internal and two external customers of a college or university?

b. How would each of the customers from part

(a) define product or ser¬ vice quality at a college or university? Do any of these views conflict and, if so, how?

C. Are a college or university’s internal customers as important as external customers? Explain the rationale for your answer.

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