(Essay: quality' defined) Use the Internet to find four definitions of quality.

a. Compare and contrast each of the four definitions with specific empha¬ sis on whether the definition includes conformity or customer orienta¬ tion.

b. Assume that you are the manager of (1) a copy store and (2) a kitchen blender manufacturer. Prepare definitions of quality to distribute to your employees and discuss how you would measure service/product adher¬ ence to those definitions.

 LO.1