(True/False) Mark each of the following statements as true or false and ex¬ plain why the false statements are incorrect.

a. The total quality cost is the sum of prevention cost plus failure cost.

b. Traditional accounting systems have separate accounts to capture quality costs.

c. Pareto analysis is used to help managers identify areas in which to focus quality-improvement efforts.

d. As the number of defective products manufactured rises, internal failure costs also rise, but external failure costs are expected to decline.

e. Higher quality yields lower profits but higher productivity.

f. Total quality management focuses on production processes rather than customer satisfaction.

g. Results benchmarking relies only on comparisons to firms within the same industry.

h. SPC control charts are used to plot the costs of quality over time, i- Appraisal cost is used to monitor and correct mistakes.

j. Quality is free.

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