(Mission) Mission statements are intended to indicate what an organization does and why it exists. Some of them, however, are simply empty words with little or no substance used by few people to guide their activities.

a. Does an organization need a mission statement? If so, why?

b. How could a mission statement help an organization in its pursuit of ethical behavior from employees?

c. How could a mission statement help an organization in its pursuit of the production of high-quality products and the provision of high levels of customer service?

LO1.