Quality

• is the sum of all characteristics of a product or service that influence its ability to meet the needs of the person acquiring that product or service.

• is defined as conformity with customer require¬ ments from a production viewpoint and can be improved by

^ increasing the good output generated from a specific amount of input during a period.

reducing variability, often by adding au¬ tomation in the process.

5^ reducing the product’s or service’s failure rate.

>- confomiing with customers’ requirements.

• should be properly evaluated from a consumer viewpoint by making certain that the product or service delivers what was intended.

fulfilling consumer needs relative to a grade versus value perspective. LO.1