(Selecting performance measures) Jorja Property Management provides man¬ agement services for commercial real estate development projects. The firm recently started a new division to market video game services to existing clients. The new division will purchase and maintain the video equipment placed in client buildings. Clients will be paid 20 percent of gross video equipment revenues.

Jorja Property Management has hired you to report on recommended performance measures to be used to monitor and evaluate the success of the new division and its manager. Begin your report with a discussion of your perception of the new division’s strategic mission.

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