Question
As part of your responsibilities, you will be required to answer phones during the day. A patient calls and starts yelling at you about EOB's
As part of your responsibilities, you will be required to answer phones during the day. A patient calls and starts yelling at you about EOB's response that denies your service and says it is not "medically necessary." It is important that you always listen to patients. How would you handle this situation?
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Handling a situation where a patient is upset about an Explanation of Benefits EOB that denies coverage due to not medically necessary involves severa...
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Step: 2
Step: 3
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Information Technology Project Management
Authors: Kathy Schwalbe
6th Edition
978-111122175, 1133172393, 9780324786927, 1111221758, 9781133172390, 324786921, 978-1133153726
