(Value chart) You are the new controller of a small shop that manufactures special-order desk nameplate stands. As you review the records, you find that all the orders are shipped late; the average process time for any order is 3 weeks; and the time actually spent in production operations is 2 days. The president of the company has called you in to discuss missed delivery dates. Prepare an oral presentation for the executive officers in which you address the following:

a. Possible causes of the problem.

b. How a value chart could be used to address the problem.LO1