How does customer satisfaction differ from quality? Is cost of quality a lead indicator or diagnostic information?

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How does customer satisfaction differ from quality?

Is cost of quality a lead indicator or diagnostic information? Explain.

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Cost Management Strategies For Business Decisions

ISBN: 12

4th Edition

Authors: Ronald Hilton, Michael Maher, Frank Selto

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Question Posted: Jul 12, 2024 10:05 AM

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How does customer satisfaction differ from quality? Is cost of quality a lead indicator or diagnostic information?

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Cost Management Strategies For Business Decisions

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