Motorola (www.motorola.com) has employed its Six Sigma approach to managing quality for many years.

(“Six Sigma” refers to the probability of a defect occurring based on the area under a normal probability curve that is 6 standard deviations from the mean. This probability is

.0000002 percent, or only 2 defects, per million events.)

The company uses these six steps:

Identify the product you create or the service you provide.