Every time we go to a restaurant that is overbooked and we have to wait thirty minutes
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Every time we go to a restaurant that is overbooked and we have to wait thirty minutes for our reserved table and we don’t speak up, diners let the owners believe this is an acceptable practice. Some restaurants do this intentionally so the waiting diners will run up a bar tab.
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A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong
ISBN: 978-1576755822
2nd Edition
Authors: Janelle Barlow, Claus Moller, Tony Hsieh
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