How ready are your staff to pass along complaints to upper management? What clues, if any, do

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How ready are your staff to pass along complaints to upper management? What clues, if any, do your managers send to customer-facing staff not to pass along bad news?

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A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong

ISBN: 978-1576755822

2nd Edition

Authors: Janelle Barlow, Claus Moller, Tony Hsieh

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Question Posted: Sep 24, 2024 02:02 AM

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How ready are your staff to pass along complaints to upper management? What clues, if any, do your managers send to customer-facing staff not to pass along bad news?
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How ready are your staff to pass along complaints to upper management? What clues, if any, do

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A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong

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