If you have installed toll-free lines, how satisfi ed are customers with the speed and effectiveness with
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If you have installed toll-free lines, how satisfi ed are customers with the speed and effectiveness with which you handle those calls?
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A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong
ISBN: 978-1576755822
2nd Edition
Authors: Janelle Barlow, Claus Moller, Tony Hsieh
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