What systems are in place to capture customer complaints that staff hear? What are all the different
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What systems are in place to capture customer complaints that staff hear? What are all the different methods you have in place to gather customer feedback?
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Related Book For 
A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong
ISBN: 978-1576755822
2nd Edition
Authors: Janelle Barlow, Claus Moller, Tony Hsieh
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