Which staff members regularly spend time with the customers? How is the information they gather channeled back
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Which staff members regularly spend time with the customers? How is the information they gather channeled back into the organization?
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A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong
ISBN: 978-1576755822
2nd Edition
Authors: Janelle Barlow, Claus Moller, Tony Hsieh
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