Although consistency and conformity are critical to the success of any chain, Camp Bow Wow seeks creative input from its franchisees. Founder Heidi Ganahl keeps a door open for anyone who wants to meet and offer feedback. The policy has produced many visible improvements to the company. Because franchise companies attract hundreds of independent business owners into the system, Ganahl has to work with many strong leaders, which requires two-way cooperation and respect. She also has to manage personal relationships and keep every individual focused on business. 

Discussion Questions:

1. In what way is Heidi Ganahl’s leadership charismatic and visionary? Give examples.

2. Where does Heidi Ganahl’s leadership fall on the Blake/Mouton leadership grid? Explain