Teresa Carleo, owner of Plant Fantasies, is the gardener for such well-known New York City properties as the Trump Organization, John Jay College, and Jack Resnick & Sons. In landscaping, success often boils down to big decisions over little details. Although some decisions involve plant colors and types, others involve complex negotiation with people, such as when Plant Fantasies builds designs created by outside landscape architects. 

Discussion Questions:

1. Did Plant Fantasies owner Teresa Carleo follow the rational decision-making process to launch Plant Fantasies? Explain.

2. List an example of a programmed decision at Plant Fantasies. Identify a nonprogrammed decision at Plant Fantasies.