Preliminary evaluation of the speed reading program was that trainees liked it. Two months after the training was conducted, the technicians told their managers that they were not using the speed reading course in their jobs, but were using it in leisure reading at home. When their managers asked why they weren’t using it on the job, the typical response was, “I never read those memos and policy announcements anyway.”

a. Evaluate the needs assessment process used to determine that speed reading was necessary. What was good about it? Where was it faulty?

b. How would you have conducted the needs assessment? Be realistic.