Identify two businesses in your community with which you are familiar. Suggest four measures of quality for
Question:
Identify two businesses in your community with which you are familiar. Suggest four measures of quality for each. Rate each business on these quality dimensions. Then, answer the questions below.
a. What do these measures tell you about the respective businesses?
b. How might they improve on one of the indicators?
c. Does each business have a customer feedback mechanism?
If so, what is it? If not, what would you recommend?
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Related Book For
Entrepreneurship And Small Business Management
ISBN: 9781292078670,9780133801248
2nd Edition
Authors: Steve Mariotti , Caroline Glackin
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