Mark is the founder and president of a social venture in your community.

He employs both paid employees and volunteers, and has recently observed conflict between these two groups. He comes to you for advice and help to identify the root causes of the conflict and propose solutions.

Develop a plan of action that includes how you will identify the causes of the conflict and what remedies you propose. Also mention how you plan to assess the success of your intervention. Be as specific as you can be.