Service sector success is heavily determined by the quality of the service known as High-touch. Do you

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“Service sector success is heavily determined by the quality of the service known as High-touch.” Do you agree? Explain.

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Christian Jay Ortega

As a professional tutor of Mathematics and Chemistry for college students, my education and tutoring experience are essential components that demonstrate my expertise and commitment to academic excellence. I hold a Bachelor's degree in Analytical Chemistry from Jomo Kenyatta University of Agriculture and Technology, a prestigious institution known for its rigorous curriculum and high academic standards. During my undergraduate studies, I gained a solid foundation in both subjects, mastering advanced mathematical concepts and developing a deep understanding of chemical principles which equipped me with advanced teaching methodologies, educational theories, and strategies to effectively engage and support students in their learning journeys. My coursework focused on designing student-centered lesson plans, incorporating innovative technologies, and implementing effective assessment practices. In terms of tutoring experience, I have been working as a professional tutor for over five years, assisting college students in Mathematics and Chemistry. Throughout my tutoring career, I have successfully helped numerous students achieve their academic goals and excel in their coursework. I am adept at identifying individual learning styles and tailoring my teaching methods accordingly. By employing a personalized approach, I ensure that each student receives the support they need to grasp complex concepts and build a strong foundation in the subjects. I believe in fostering a positive and collaborative learning environment where students feel comfortable asking questions, engaging in discussions, and actively participating in their own learning process. Moreover, my tutoring sessions are structured to enhance critical thinking, problem-solving skills, and analytical reasoning. I encourage students to think beyond the textbook, guiding them to apply their knowledge to real-world scenarios and develop a deeper appreciation for Mathematics and Chemistry. In addition to one-on-one tutoring, I have experience in group tutoring and facilitating workshops for college students. These experiences have strengthened my ability to effectively communicate complex ideas, manage diverse learning needs, and create interactive learning opportunities that foster peer-to-peer collaboration and knowledge sharing. To ensure my professional development as a tutor, I regularly attend conferences, workshops, and seminars related to Mathematics and Chemistry education. This allows me to stay updated with the latest teaching methodologies, technological advancements, and educational research, enabling me to provide my students with the best possible learning experience. In conclusion, my extensive education in Mathematics and Chemistry, coupled with my specialized training in Education and years of tutoring experience, uniquely position me to provide exceptional academic support to college students. I am passionate about helping students succeed, and I am confident that my professional expertise, dedication, and personalized approach will make a significant impact on their educational journey.

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