5. If you were asked to recommend a firm (with which you have dealt) as a benchmark...
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5. If you were asked to recommend a firm (with which you have dealt) as a benchmark for good customer service after the sale, what firm would you recommend?
What does this firm do that other firms do not do as well?
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Related Book For
Basic Marketing A Global Managerial Approach
ISBN: 9780072525236
14th Edition
Authors: William D. Perreault, E. Jerome McCarthy
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