How might greater employee empowerment help the organisation fulfil its vision?

Nottingham City Homes manages around 29,000 council homes across Nottingham. They see their mission as delivering excellent services.
Their vision is to create homes where people want to live. Among the services they provide to tenants are repairs, allocations and lettings, advice and guidance on rent, advice on dealing with debt and tenant involvement. They also see fighting anti-social behaviour as a priority.
Nottingham City Homes see themselves as a first-class housing organisation and a major player in transforming the quality of life in their neighbourhoods.