Consider your own recent experiences as a service consumer. On which dimensions of service quality have you
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Consider your own recent experiences as a service consumer. On which dimensions of service quality have you most often experienced a large gap between your expectations and your perceptions of the service performance? What do you think the underlying causes might be? What steps should management take to improve quality?
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As a service consumer I have recently experienced a large gap between my expectations and perceptions of service quality in various industries including healthcare ...View the full answer
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