Describe an unsatisfactory encounter you recently experienced with (a) a low-contact service provider via an app, chatbot,

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Describe an unsatisfactory encounter you recently experienced with

(a) a low-contact service provider via an app, chatbot, phone, or email and

(b) a high-contact, face-to-face service provider. What were the key drivers of your dissatisfaction with these encounters? In each instance, what could the service provider have done to improve the service?

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Essentials Of Services Marketing

ISBN: 9781292425191

4th Edition

Authors: Jochen Wirtz

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Question Posted: Feb 03, 2024 12:01 PM

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Describe an unsatisfactory encounter you recently experienced with (a) a low-contact service provider via an app, chatbot,

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a LowContact Service Provider via an App Suppose you attempted to order food through a popular deliv...View the full answer

Essentials Of Services Marketing

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