Review recent bills you have received from service businesses, such as those for telephone services, car repair,
Question:
Review recent bills you have received from service businesses, such as those for telephone services, car repair, cable TV, and credit cards. Evaluate each one against the following criteria:
(a) general appearance and clarity of presentation,
(b) easily understood terms of payment,
(c) avoidance of confusing terms and definitions,
(d) appropriate level of detail,
(e) unanticipated (“hidden”) charges,
(f) accuracy, and (g) ease of access to customer service in case of problems or disputes.
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Recently reviewed bill samples from several service providers including telephone services car repair cable TV and credit cards Summarized impressions below evaluated against the outlined criteria Tel...View the full answer
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